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Crystal Quest SMART Whole House Water Filter (9-13 GPM | 4-6 People)

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Water Conditioner

    Shipping information


    Order Shipment:

    Shipping times vary depending on the product and size of your order.  Some items may ship within 24 hours, while others may take up to 6 weeks depending upon the product because some products need to be produced upon demand.

    We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you have any questions, please feel free to follow up with us at  

    *NOTE: The delivery service does not include set up or assembly of items, nor does it include the removal of packaging materials (unless otherwise specified or special delivery is arranged).

    Want to return a product?  No problem! Learn more about our EASY RETURNS policy.

    Returns information

    Free Returns:

    Returns are FREE within 30 days of purchase (no restocking or processing fees), as long as the product is in "As new" condition, and can be returned in it's original packaging as it was sent to you.  Customer is responsible for the cost of return shipping.

    To initiate a return, just send an email to and include the following information:

    • Order #  (should begin with #HIDEOUT)
    • Which items you would like to return
    • Reason for your return
    We'll respond to your email within 24 hours, and set up your return or replacement as soon as possible.


      Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send an email to and include the following information so we can process a claim on your behalf:

      • Order #  (should begin with #HIDEOUT...)
      • Which items are damaged
      • Images of the damages to packaging or items

      We'll respond to your email within 24 hours and help get you a replacement part or product.

      Cancellations & Refunds:

      All orders cancelled after 24 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

      Product Details

      The SMART Whole House Water Filter is a high-performance filtration system that provides clean, pH-balanced water throughout the home. The system includes multiple stages of filtration, including a sediment cartridge, a solid carbon cartridge, and a SMART multimedia filter that combines two types of granulated activated carbon, ion exchange resin, and Crystal Quest Eagle Redox Alloy® to remove contaminants such as heavy metals, pesticides, and pharmaceutical by-products. The system also includes ceramic and tourmaline balls that enhance water alkalinity and pH balance.

      The system is designed to improve the efficiency of household appliances such as water heaters, washing machines, and dishwashers, while also reducing the need for detergents and personal care products. The system is also beneficial for skin and hair health and can improve the taste and quality of beverages and food cooked with water.

      An optional water softener is also available, which can prevent limescale buildup in pipes and appliances caused by hard water. The traditional softener removes calcium and magnesium ions from the water through an ion exchange process, while the salt-free conditioner transforms these minerals into harmless nanoparticles, preventing buildup without removing the beneficial minerals from the water.

      Important Information

      If you're using stainless steel tanks in a humid environment with salt or if the tanks are not routinely wiped down, you may encounter the unpleasant occurrence of pinholes or rust. We know it's not something you want to deal with, so if you think your system will be exposed to any of these factors or you're unable to keep up with the necessary maintenance, we suggest considering a fiberglass tank instead.