Refund policy

Stay Fresh freeze dryers: product-specific return terms

The following terms apply to Stay Fresh freeze dryers purchased from Prepper Hideout and replace the standard 30-day return window and unused-condition requirement below for these machines only. Returns are accepted within 60 days of purchase, with the original box and packaging. Contact support@prepperhideout.com before returning a machine so we can provide return instructions.

For buyer's-remorse returns, a 15% restocking fee and return shipping costs apply after receipt and inspection. Report damaged or defective equipment promptly; these issues are handled through the appropriate defect or warranty remedy, and the buyer's-remorse restocking fee does not apply to a defect claim. Keep your purchase record and original packaging.

Standard return terms for other products

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Customer is responsible for the cost of return shipping.

To start a return, you can contact us at support@prepperhideout.com and we will reply with the return address.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@prepperhideout.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@prepperhideout.com.